At Shewonz Biocares Pvt. Ltd., we are committed to delivering premium-quality skincare solutions that reflect our dedication to safety, effectiveness, and customer satisfaction. We take great pride in the integrity and care we put into formulating and manufacturing each product, and we stand behind the quality of every item we offer.
This Warranty Policy outlines our coverage, terms, and conditions for any issues related to the quality and performance of Shewonz products. Please read this policy carefully before initiating a warranty request or contacting our support team.
1. Warranty Coverage
Our warranty policy covers manufacturing defects and product-related issues under normal, intended use. The warranty applies to the following:
- Product packaging defects upon delivery
- Inconsistency in product texture, color, or scent due to manufacturing fault
- Product expiration before stated expiry date (when stored properly)
- Damaged or broken containers at the time of delivery
Please note that this warranty is valid only for products purchased directly from our official website, authorized resellers, or company channels.
2. Warranty Period
We offer a 15-day warranty from the date of delivery. Claims made after this period may not be accepted, unless required by applicable consumer protection laws.
3. What is Not Covered
The Shewonz warranty does not cover the following:
- Products damaged due to improper storage, exposure to heat or sunlight, or mishandling by the customer
- Normal wear and tear, product usage beyond recommended period after opening (PAO)
- Skin reactions or allergies (since individual skin types and sensitivities vary – we recommend a patch test before full use)
- Unauthorized tampering, repackaging, or refilling
- Products purchased from unauthorized sellers or third-party marketplaces not approved by Shewonz
4. How to File a Warranty Claim
If you encounter an issue covered under warranty, please follow these steps to initiate a claim:
- Contact our customer care team via phone or email (details provided below) within the warranty period.
- Provide the following information:
- Full Name and Contact Details
- Order Number and Date of Purchase
- Description of the issue
- Clear photographs of the product and packaging showing the problem
- Our support team will review your case and may request return of the product for inspection.
- Once verified, we may offer one of the following resolutions:
- Free replacement of the defective item
- Refund (partial or full) as per the assessment
- Store credit for future purchases
5. Limitation of Liability
To the extent permitted by applicable law, Shewonz Biocares Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our products.
6. Contact Information
For all warranty-related queries, returns, or feedback, please reach out to us using the contact details below:
Company Name: Shewonz Biocares Pvt. Ltd.
Address: M-33, First Floor, Sector – 3, Bawana Industrial Area, Delhi – 110039
Customer Care Number: (+91) 85100-45105
Email ID: support@beautybosses.online
Our customer service team is available Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays). We aim to resolve all warranty inquiries within 3-5 business days.
7. Policy Updates
Shewonz Biocares Pvt. Ltd. reserves the right to amend or modify this warranty policy at any time without prior notice. Please refer to the latest version available on our website.
We thank you for choosing Shewonz — where nature meets science, and your skin gets the care it deserves. Your trust is our greatest reward, and we’re here to ensure your journey with Shewonz is safe, satisfying, and glowing.